Valera Global Privacy and Security Policy
This website (the “Site”) is operated by and is the property of ParkWest Executive Services, Inc, d/b/a Valera Global (“VG”).
You acknowledge that the copyright, trademark rights, database rights, patent rights and all other intellectual property rights comprised in or relating to this Site and in the data it contains, including but not limited to text, graphics, audio, video or image files, content, software, data and information displayed on, or available from this site, belongs to VG. This includes the organization and layout of the site and the underlying software that's owned by VG or our licensors, affiliates and/or suppliers. You agree that all these materials are available for your personal use only, and you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any such materials without the written permission of VG.
VG operates this Site to provide efficient access to our services and facilitate e-commerce transactions with VG; communicate corporate news; communicate information about our products and services; to provide a tool for communicating with our customers; to enable our customers to make ground transportation reservations and access their reservation receipt(s) and modify their profile information. The Site is used to communicate with our drivers, affiliates and suppliers around the world. General information on ground transportation, service overview, general company information, press releases and online registration process for VG services are also provided through the Site.
We value your trust in us and VG will continue to ensure your confidence in us remains high; you continue to use our services and you enthusiastically recommend VG to others.
VG’s Privacy Promise
Protecting your privacy and the security and integrity of your information is of paramount importance to VG. We will take all necessary steps to ensure that your information remains secure and private and is only used in relation to performance of services as requested by you, from VG.
VG promises never to sell, rent, barter or share with any third party, personally-identifying information collected during your use of the Site without your explicit prior permission. VG will not provide information to any government authorities without your prior permission or the law require us to provide such information.
From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc., but we will never reference you by name or specific address.
VG’s host computers and servers are located in the United States. Information collected by VG is stored in a single, secure database, accessible only by VG. By your use of the Site you consent to your data being transferred to and processed by VG.
How Information Is Gathered
We collect and store the names, addresses, payment information and other personally-identifying information of the customer who uses our Site to make ground transportation reservations. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services.
Voluntary Information may be collected from you in several instances when you are on the Site. When you request information to be sent to you on various products and services, or when you provide us information regarding business transactions, you will be asked to complete an online form or submit information via e-mail. Information collected will include names, postal addresses, e-mail addresses, telephone numbers, payment information and certain preferences you have depending on the services or information you are requesting.
The information you provide will never be used for purposes other than for the reasons it was given, without your permission.
How is the information used
Information collected will be used to fulfill your reservation request and provide you with the services or information you have requested.
We do not reveal your name, address, payment information or other personally-identifying information to any participating seller, manufacturer, retailer, or sponsor of VG unless you affirmatively select a Provider and/or the Provider agrees to provide the product or service you requested.
Information we collect is used to build features that will make the services available on the Site easier to use. This includes faster reservation requests, better customer support and timely notice of new services and special offers.
Information you provide may be shared internally with other VG departments or affiliates in order to process your request for information or services. Information is not shared outside of VG, unless your permission has been obtained first.
Only employees who need the information to perform a specific job (for example, fulfilling your reservation or billing) are granted access to personally-identifying information.
How we use Third Parties
VG may use third party providers to support fulfillment of your reservation request or for the services you are using. If your reservation is fulfilled by one of our global affiliates, VG may need to share some of your information with that affiliate. In such cases, please be assured that only the information required to fulfill the reservation request is shared, your payment information is never shared.
How You Can Access or Change Your Personally-Identifying Information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on any of the services available on our Site, your e-mail address and password are required in order to access your profile information. If you forget your username and/or password retrieval of that information may only be obtained though a pre-registered e-mail address.
You may opt out of any future contacts from us at any time. You can do the following by contacting us via the email address or phone number given on our website:
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. VG uses Secure Socket Layer (SSL) technology to encrypt all your personal information including payment information, name and address to prevent your information from being read during transmission over the internet. Once you are signed onto the Site, the entire session is encrypted using SSL. To learn more about SSL, follow this link: https://www.symantec.com/page.jsp%3Fid%3Dhow-ssl-works
Similarly, SSL technology is used to encrypt your personal information when you submit a reservation and throughout the site.
In the event of a data breach, we will provide you with the notification required under federal and state law.
Disclaimer of Warranties and Limitation of Liability
VG provides the Services, the Site, its contents, and any and all other services and information provided herein on an "as is" basis. You expressly agree that your use of the Services and the Site is at your sole risk. VG expressly disclaims warranties of every kind, express and implied, including without limitation any warranty for information, services, or non-infringement in connection with the Site and the Services and any implied warranties of merchantability and fitness for a particular purpose.
VG does not represent or warrant that the functions of the Services or the Site will be uninterrupted or error-free, that the information supplied via the Services or on the Site will be accurate, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. In particular, if you obtain copies of receipts or other records via the Services, you should independently verify the accuracy of all information in such receipts.
Under no circumstances, including, but not limited to, negligence, shall VG or any other parties involved in creating or maintaining the Site be liable for any special or consequential damages that result from the use of, or the inability to use, the Services or the Site, even if VG or its authorized representative has been advised of the possibility of such damages.
Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall VG's total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed fifty dollars ($50).
These disclaimers of liability apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of god/act of nature, communication line failure, theft, destruction, unauthorized access to, or alteration of the website, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.
Choice of Law, Waiver, and Claims
By using the Website or accessing any information herein, you agree that your use of the Website will be governed by the laws of the State of New York. You also agree that any legal or equitable claim arising from your purchase must be brought in the state courts located in Queens County, New York, or the U.S. District Court for the Southern or Eastern Districts of New York, and you consent to the exclusive jurisdiction of and venue in such courts. VG's failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in this provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or products purchased through the Website must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Concerns or Questions Concerning Your Privacy
This web site provides information and services for many different business units within VG. Any questions or issues about your privacy or information you provide us should be sent to firstname.lastname@example.org